Frequently Asked Questions
All you need to know when joining our Nursery Village!
Our Nursery Village is situated on our Shenley Wood campus. You access it from the gate at the front of the school. It is clearly marked and is separate to the main school gate.
Who do I contact to arrange a visit, apply for a place or just ask a question?
You can contact our Academy Admin Centre, where any of our lovely admin staff will do their very best to help. In person, please use the main academy entrance where you will find our welcome desk.
The Nursery Village
Oxley Park Academy
Shenley Wood campus
Email - email@example.com
Phone - 01908 506899
We are extremely flexible on days and sessions we provide. You can choose your days and sessions, and if we have space we will of course allocate the place to your child.
Morning Session - 8.30am - 11.30am
Afternoon Session - 12.15pm - 3.15pm
All Day Session - 8.30am - 3.15pm (please note this includes our lunchtime session which is an additional cost)
Can I make changes to my hours?
We will always endeavour to cater for any requests to change of hours or days. These will need to be submitted to our Shenley Wood Admin Centre at least two weeks before the end of any term. If we have space and we are able to cater for the requested changes, these will be implemented from the start of the following term.
What if I need to leave the Nursery?
In order to leave the Nursery, you will need to ensure you give us 4 weeks' notice.
Can our child attend before and after-school club?
Yes they can! Premier Education is our provider for our Ziggy Before and After School care. This provision is based at our Shenley Wood campus and children can attend during the following hours:
- 7.30am to 8.30am
- 3.00pm to 6.00pm
Breakfast, evening snack and/or evening meal is provided during these sessions. A wide range of activities are provided and our provider is Ofsted registered. For bookings and further information please contact our Academy Admin Centre. A booking app will be open nearer to September.
Lunch club is only available for children staying for a full day in the village. The club costs £2.50 daily. Children have a choice to either bring their own lunch or purchase one from the main academy caterers at a cost of £2.55. Both hot and cold options are available. To book please contact our academy admin centre. Details as above.
In summary please note the following:
Lunch club is £2.50 for the care provision only. If you bring your own lunch there is no further cost.
Hot or Cold Lunch to be provided by the academy is a further £2.55 a day.
Lunch club will be invoiced termly in advance.
Hot or cold purchased lunches are paid at the point of purchase. If you would like your child to have a meal from our Bistro for their lunch, you can pre-order using the School Gateway app on your tablet or mobile. Lunches must be pre-ordered one week in advance and cost £2.50 per day.
Fees, bills and payments
Our fees for the academic year September 2023 to July 2024 are:
Additional Sessions - £6 an hour
Lunch Club Session - £2.55 a session
Hot/Cold Lunch - £2.55
Late Payment Fee - £10
Additional sessions and lunch club are billed at the start of each term. These are payable within 14 days of the dated invoice. Please note a late payment charge of £10 will be applied for any late payments after this date.
Claiming Free sessions through the 30-Hour Codes
30 Hour Codes are valid for three months and have to be renewed continually. This is your responsibility as a parent or carer. Please understand the academy will not be able to claim funding if these are not renewed. If this is the case, this will result in sessions being billed to you.
Can I pay for the Nursery using childcare vouchers? Who do I contact if I have any finance queries?
Yes, you can. If you require any further information or require any help checking 30-hour eligibility please contact our Academy Admin Centre, firstname.lastname@example.org for further information.
Being a member of our wonderful village is being part of our school family. We all follow the same values and expectations. Although children are under statutory school age, we do expect them to fully attend their allocated sessions. If your child's attendance falls below 63% this will impact financially for the academy. Therefore, allocated sessions will be payable by parents/carers. The academy will write to parents/carers if it is noted that absence is slipping towards this figure.
What do I do if my child is genuinely sick and can't attend nursery?
Please call the Academy absence line on 01908 506899 by 8.15am. When leaving a message, please make sure you say your child's name really clearly. Make sure we know the reason for their absence. Thank you in advance. If your child has an upset tummy or sickness, they should return no sooner than 48 hours after showing the last symptoms.
Further Frequently Asked Questions:
How are medicines administered?
Medicines can only be administered if a medicine form has been completed. However, if your child suffers from an ongoing medical condition that requires medicines e.g. Asthma, and is using an inhaler, it is of course expected that you bring this into Nursery and a member of our Academy Admin Team will liaise with you regarding a health care plan.
What things should I tell the Nursery Village staff?
Please let us know if your child has any allergies or medical conditions. We should be aware of anything your child really doesn’t like. If your child is going to be absent from Nursery or going on holiday, or your child has been affected by a change in family circumstances, please let us know. It will help us to be sensitive to your child’s moods and feelings. We would really prefer that toys are left at home, however, if your child absolutely will not come to Nursery without a favourite toy, we will put it safely in the cupboard so that it does not get broken or lost.